Help center
A little help for your next hello. If these steps do not solve the problem, contact us.
Why is Radar empty?
Turn on Visible nearby, allow precise location access, enable device location services, and check your internet connection. Discovery looks within 100 metres for other eligible, visible people. An empty result can simply mean nobody is discoverable in that area. Refresh Radar after moving or changing permissions.
Am I hidden when I close the app?
Not necessarily. While-using mode pauses updates, but your last location can remain discoverable for up to one hour. Background mode has a 24-hour last-known-location expiry without updates. Turn Visible nearby off to request removal; other people’s Radar lists update on their next refresh.
Where did my invitation go?
Open the bell in the app to view invitations and resumable games. Delivery can wait while the recipient has other invitations; visibility and proximity are checked again before delivery. Delivered invitations expire after 30 minutes. Notification permission is not required to use the in-app inbox.
Why is chat still locked?
In the game-first flow, both players need at least 10 points, not 10 points combined. Points carry across rounds and game changes. A direct chat skips this game requirement only when the recipient’s direct-chat settings allow it. Showing a first name or photo does not itself enable direct chats.
Do unlocked chats expire?
Unlocked connections stay available until ended or blocked. Games that have not unlocked chat have a 24-hour deadline. Stopping profile sharing hides real details without ending the anonymous conversation.
How do I share or hide my real details?
In a game-first chat, select Request profile reveal and review what you will share. Both people must agree to their current details. You can cancel the request or withdraw sharing; editing your profile clears your previous agreement. Pro’s Profile & chat settings separately let you choose an alias or first name, an avatar or photo, and who may start a direct chat. Your selected public name and picture do not need a mutual reveal, and withdrawing a mutual reveal does not turn those public choices off. Save the display settings you want.
How do I return on a new phone?
Before changing phones, sync your account from Profile & Settings → Account details. Use the same linked Google, Apple, or email sign-in from the welcome screen’s Log in action. Email accounts can request password-reset and verification messages from the account screen. Check your spam folder if a message is missing.
How do I restore or cancel Pro?
Sign in to your original synced LoveRing account and open Profile & Settings → Account → LoveRing Pro → Restore purchases, or use Restore purchases on the Pro plan screen. Restoring Pro does not change your display or direct-chat settings: you can keep your alias and avatar and use Pro games. Choose and save any display or chat changes separately in Profile & chat settings. Manage renewal from the same LoveRing Pro screen or your app store’s subscription settings. Switching to anonymous mode, uninstalling the app, or deleting an account does not cancel a subscription.
How do I request a refund?
Refunds and subscription cancellation are separate. Apple-billed purchases go through Apple’s refund process; Google Play purchases go through Google’s refund process, with LoveRing support available for unresolved purchase or access problems. Follow the links and instructions in our Refund and cancellation policy. Applicable consumer rights are preserved.
Someone is making me uncomfortable
Use Report / block from Nearby, an invitation, a game’s options, or a chat’s menu. Long-press a received chat message to report that message. Reporting also blocks the person. See report a concern for more help.
Account and privacy requests
Follow the account deletion instructions or visit data requests to ask for access, correction, or other privacy rights.