Refund and cancellation policy

Last updated: 17 October 2026

Cancellation and refunds are different. Cancelling a subscription stops future renewals. A refund concerns a payment already made. Deleting LoveRing or your account does not cancel a store subscription.

1. What this policy covers

This policy applies to LoveRing Pro purchases and optional tips from Cliyer LTD, trading as LoveRing. Pro includes monthly and yearly auto-renewing subscriptions and one-time, non-consumable lifetime access. Monthly, yearly and lifetime plans provide the same Pro features: you can start every available game, choose your displayed name and picture independently, and control who may start a direct chat. Your partner can join and continue your games for free. Free features remain available without Pro. Your purchasing store’s terms also apply, and nothing here limits your statutory rights.

We do not offer an additional automatic money-back guarantee. Refund eligibility depends on the purchase, the store’s rules and applicable law. A refund is not guaranteed simply because a request is made.

2. Apple App Store purchases

For a purchase billed by Apple, request a refund directly from Apple. Apple reviews and processes these requests; LoveRing support cannot approve or issue an Apple-billed refund on Apple’s behalf.

1. Open Request an Apple refund and sign in to the Apple Account used for the purchase.
2. Choose “Request a refund”, select a reason, and select the LoveRing purchase.
3. Submit the request and follow Apple’s instructions to check its status.

Apple determines eligibility under its policies and applicable consumer law. A pending charge may need to finish processing before it can be selected. See Apple’s refund guidance for current requirements. We cannot promise Apple’s decision or processing time.

3. Google Play purchases

For a purchase billed by Google Play, use Request a Google Play refund with the Google account used for the purchase. You can also find the order on Google Play under Payments & subscriptions → Budget & order history and select Report a problem.

Google’s process depends on the product, purchase timing and applicable law. If Google directs you to the developer, you cannot find the purchase, or a purchase/access problem remains unresolved, contact support@lovering.app. We will investigate issues within our responsibility and, where appropriate, help with an available refund or other remedy through Google’s process. We cannot guarantee a refund or a processing deadline.

4. Cancelling monthly or yearly Pro

Subscriptions renew automatically unless cancelled through the store that bills you. Open Profile & Settings → Account → LoveRing Pro → Cancel subscription, or use your store account:

• Apple cancellation instructions: open Settings → your name → Subscriptions → LoveRing, then cancel.
• Google Play cancellation instructions: open Payments & subscriptions → Subscriptions → LoveRing, then cancel.

Cancel before the renewal deadline shown by your store. Cancellation normally leaves access available until the end of the paid period; it does not automatically refund earlier charges. Requesting a refund does not necessarily stop future renewals, so check your subscription’s renewal status separately.

Uninstalling the app, deleting your account, hiding from Radar, logging out, or switching to anonymous mode does not cancel a subscription. Cancel renewal before deleting your account if you do not want further charges.

5. Lifetime access and approved refunds

Lifetime Pro is a one-time, non-consumable purchase with no scheduled expiry, not an auto-renewing subscription or a purchase limited to real-profile discovery. It has no subscription renewal to cancel. The same store refund processes and statutory rights apply to it. Buying lifetime does not automatically cancel a separate monthly or yearly subscription; turn off that subscription’s renewal separately before buying lifetime to avoid paying for both.

If a store refunds or revokes a purchase, the Pro access granted by that purchase may end. Without another active Pro entitlement, you cannot start new Pro-only games or receive new direct chats using paid permissions, and paid name/photo display falls back to your alias and avatar. Eligible accounts can continue using free features, existing unlocked conversations, and games already started by a Pro partner. A refund does not itself delete your LoveRing account.

6. Optional tips

Optional tips (“Buy a coffee” or “Leave a tip”) are voluntary, one-time consumable purchases to support LoveRing’s development. They do not unlock Pro or any other features, create an in-app balance, or change your sharing settings. Each tip requires a separate store purchase confirmation. Tips have no subscription renewal to cancel and are not restored by Restore purchases.

To request a tip refund, use the Apple or Google Play refund process above. Refund eligibility depends on the store’s rules and applicable consumer law; consumable status does not remove your statutory rights. Refunding a tip does not itself cancel a separate Pro subscription.

7. Purchase problems and support

Contact us if you were charged incorrectly, see a duplicate charge, cannot access a paid feature, or believe a feature was not supplied or does not work as described. For an unrecognised or unauthorised payment, also follow your store’s reporting instructions promptly.

If a purchase succeeded but Pro is unavailable, sign in to your original synced LoveRing account and use Restore purchases on the Pro plan screen or Manage LoveRing Pro. You do not need to buy the same active entitlement again. Buying or restoring Pro does not change your display or direct-chat settings. Choose and save those separately in Profile & chat settings. Restoring access does not submit a refund request.

Email LoveRing purchase support with:

• The purchasing store, plan or tip amount, purchase date and order or transaction reference.
• The email or user ID of your original LoveRing account.
• A description of the problem and any relevant receipt or screenshot, with unrelated private details covered.

Never send passwords, sign-in codes or full payment-card details. We will review the issue and help identify the appropriate store or legal remedy. Pro unlocks the described features; it does not promise a match, messages or a particular number of people on Radar. This does not limit remedies for a feature that was not supplied or was misdescribed, or any applicable cancellation right.

8. Your consumer rights

This policy does not exclude or restrict rights you have under applicable consumer law. For UK consumers, these include rights under the Consumer Rights Act 2015 where digital content or services are not supplied or do not meet the contract. Depending on the circumstances, remedies can include repair, repeat performance, a price reduction or a refund.

UK law can also provide a 14-day cancellation period for certain online purchases. Its application depends on the product and how supply begins. Digital-content exceptions require the legally necessary express consent and acknowledgement; rules for services may differ. We do not treat using LoveRing alone as a blanket waiver of cancellation rights. Where a statutory refund is due, it will be handled within the applicable legal requirements.

Contact support@lovering.app to raise a consumer-rights or purchase issue, including where a store’s process has not resolved it. Your mandatory rights take priority over conflicting wording in this policy.

9. Related policies

Read our Terms of service for the rules governing LoveRing and our Privacy policy for how support and account information is handled. You can also visit the Help center or contact us.